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Selecting a Moving Company

Search online for moving companies and your screen will fill with hundreds of companies in any major metro area. How do you choose the right company?

Do a little homework, ask a few questions, and you can quickly narrow down the number to a few really professional moving and storage companies. When it comes to your home or business, and taking care of your business property and personal belongings, it really does matter who moves them. Here is a checklist of things you can do to help make sure you get a professional you can trust and who will do the job right.

  • Select a locally-based moving company. It’s easier for you to check out a local company, get references from local people and maybe even visit the facilities. (You might not really want an old broken-down truck to transport your property, or a ramshackle building to store your things.) Even if you’re looking at national companies for a transcontinental move, it’s better if you can find a local agent’s office.
  • Avoid using an Internet broker. Such brokers usually just hand your business over to some other company you know nothing about.
  • Verify the moving company’s place of business and operation has a valid address. Reputable, established companies will display their valid address on all documents, websites and advertising. You will also need this information for any further inquiries and contacts, too.
  • Always ask the moving company whether it is licensed, bonded and insured. If you have any doubts or if your property is high value, you should ask for actual license numbers and insurance or bond information. A reputable company will fully understand your concern and cooperate with you.
  • Ask if the company is an active member of the Better Business Bureau ( and the American Moving and Storage Association ( You can verify these facts on the Internet yourself. Larger, busier companies might have a few BBB complaints against them because they do so many moves with so many customers. The important question is: does the company resolve all complaints? The BBB rating and reports will indicate this vital fact.
  • Does the company use full-time employees or temporary day labor? Those companies using day labor might not have insurance that fully covers the risks. Also, day laborers don’t have any obligations to customers because they don’t need to build and preserve a reputation. Day laborers may not care how quickly and smoothly the move goes; some may even take your property.
  • Ask whether the company is willing to provide you with customer references or reviews.
  • Be sure the company is willing to send you an emailed confirmation with dates, pricing, and all the details they discussed with you prior to the move.
  • Ask about the kinds of training your potential movers and drivers have completed. It’s important to know if they are professionally-trained employees.
  • Check these other important business details:
    • Does the company have policies for cancellations and postponements? Do any charges apply?
    • Does the company require a deposit before the move?
    • Does the company have a minimum charge or a minimum number of hours they have to work?
    • Does the company charge by the hour or by the piece?
    • What sorts of things can happen on moving day that would increase the charges above what you agree on today?
    • What payment options are available? Personal checks – credit cards – installment payments – interest on late payments?

Clear communication between the customer and the service provider is vital. It is important all questions are answered with your full understanding.

FULL DISCLOSURE: AZ Discount Movers is fully licensed, bonded and insured. USDOT #1262364 ~ MC-494019-C

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Phoenix Metro Area

Scottsdale/East Valley

West Valley

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Best Move Ever! Scott Stevens

I wanted to let you know that my family has moved about 8 times. We've never had a better moving experience than with Arizona Discount Movers. Ron, Time, and Ricky were simply excellent. They were on time, worked very hard and nothing was broken or damaged.

Very Satisfied! Marcela Santoyo

I'd like to express my satisfaction with the service I experienced with your company. first, I was surprised that you could schedule a move with one week's notice. I expected all the company's I contacted to tell me that since it was too close to the end of the month that their schedules were full. In fact, that was the response I received from three companies I contacted before calling yours.

I was also very impressed with the information I received during that first contact. The gentleman who took my call was very polite and informative and conveyed a sense of confidence by letting me know that the company does not hire day laborers and that it is fully bonded, licenses and insured. He filled me in on the rates and was ready to set an appointment with me right away.

This morning I was a little taken back by the calls requesting to reschedule the move earlier in the day. I would gladly have done that but I couldn't get confirmation from my new landlord that someone would be on the property that early. I completely understand how schedules can get pushed so I continued packing and cleaning while receiving regular updates either from the home office or from the crew on the road.

Mark and Ed arrived around 4pm and didn't waste any time getting to work. They organized all the boxes I had packed and they began the tedious task of hauling all my junk down from the 4th floor. They were very careful in wrapping large fragile items in padding, which ensured that everything was delivered in excellent condition. They worked at a very quick speed, probably trying to compress as much time as possible since they still had one more job to do once they unloaded my furnishings. On top of everything, Mark and Ed were kind enough to move a refrigerator that WAS NOT on the original list of items to move. My landlord delivered the refrigerator as Mark and Ed were cleaning and locking their truck and they very gladly moved it in.

Thanks very much for sending Mark and Ed. They were very pleasant, polite, funny and professional. I will definitely keep your company in mind for my next move and I will also recommend you to my employer as we are planning to move into a new building in mid-August. I don't know if the project manager has contracted a moving company yet but I will inquire tomorrow and recommend she call you if she hasn't already made other arrangements.

Praise! Lynda Myers

I just wanted to compliment your company on the wonderful, courteous service. I used your company for a short move (from one apt. to another in the same complex) last month. The two men, Gary and Bubba, who helped me were great. They were on time, helpful and polite. I have some very heavy stuff that they had to bring down two flights and up three flights of stairs. They did this without complaint or excuse about the size or weight. I will definitely use your company again in the future if the need arises. Please let Gary and Bubba know that I appreciate all their help!

Appreciate It! Ed & Marlene Wallace

Just a note to let you know how much we appreciated James & Jonas professionalism and efficiency during our move on December 15th. We will definitely recommend your company to others!

Best Decision of the Day! Karie Koning

This letter is regarding service I received from Arizona Discount Movers this past weekend.

I do not need to explain, however, I had hired one of your competitors to move me on February 8, 2010 at 8 AM. Upon arrival, the quote (with a 3 man, apparently "manual labor" team) changed to 8 hours - and cash only. The situation was so far from the original quote (leaving both my roommate, Cathleen, and I with a sense of unease) that we quickly dismissed them from the job. It was then that we turned to the yellow pages to find someone with availability that day.

I blindly, fingers-crossed, got a quote from you for the job, and awaited your team's arrival. In hindsight, it was the best decision of the day.

Darrin Martinez and Jason Woods were the movers you sent.

These two employees are professional, easy to talk to, and just what we were looking for, especially after the original fiasco. I trusted them with my personal belongings, and they went above and beyond to make sure our items and apartment home were treated with care. In fact, they were better than any other movers either of us have ever used.

We are truly grateful.

They say in business that word of mouth is the best advertising. Neither of us will hesitate to recommend Arizona Discount Movers to friends, colleagues or anyone else who we overhear is looking for movers.

Please share this information with Darrin and Jason. They are invaluable to your business and deserve a pat on the back for excellent service! Should you have any questions, do not hesitate to contact me at the number above.


From my first phone call to ask for a price quote, to the great conversation to schedule my move, to the confirmation call ahead of time made by your office - and especially - my moving day November 20, 2010 - you were all W O N D E R F U L.

I wanted to say that the four men were sent - James, Chris, Irvin and Carl (hope I have the names right) - were EXCELLENT! They were careful, strong, neat, fast, kind, humorous, too.

You made a very stressful experience, amazingly, surprisingly, delightfully better. All of my stuff (and I have a lot) made it to my new address in great shape, and even the boxes were put in the right rooms! WOW!

I cannot thank you enough. I will definately refer your company and hire you again should I ever have to move again.

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